Refund policy

Last updated 19 August 2026

1. Before launch

Reserving a seat saves your card and charges nothing. You can cancel your reservation at any time from the Stripe customer portal link in your confirmation email, or by emailing support@affiliaterail.com. No money changes hands, so there is nothing to refund.

2. If we miss the ship date

If the service is not available to you by 30 November 2026, your trial does not start and no charge is made. Your reservation is extended at no cost, and your founding price is kept, until the service is available. You may cancel at any point.

3. The trial

When we launch, your 14-day trial starts. Cancel before it ends and you pay nothing. We will email you before the trial starts and again before the first charge, so the first charge is never a surprise.

4. After your first payment: 30-day money-back guarantee

• Within 30 days of your first payment: email us and we refund the full amount, no questions asked. Refunds go back to the card that was charged, usually within 5 to 10 working days depending on your bank.
• After that: cancel at any time and your subscription ends at the close of the period you have paid for. We do not refund part-months, and we do not charge again after you cancel.
• If we end the service: we refund any prepaid fees for the unused period.

5. How to ask

Email support@affiliaterail.com from the address on your account with the word "refund" in the subject. We reply within two working days.

6. Your statutory rights

Nothing here removes rights you have under the law of your country that cannot be excluded. This policy is governed by the law of England and Wales.